POLICIES & FAQS

    1. Payment:

      • All reservations will be charged in full one week before arrival.

    2. Cancellation Window:

      • Reservations may be canceled up to the day before arrival.

      • Cancellations made on the day of arrival are not eligible for any refund or credit, regardless of the reason.

    3. Refund and Credit Options:

      • Cancellations made after you have been charged and prior to the day of arrival are eligible for:

        • eIther a 50% refund, or

        • a 100% credit for use within one year of the original stay date.

    The cancellation policy applies to cancellations for any reason, including flight delays or cancellations, road closures, inclement weather, sickness, or other medical emergencies, or any other reason outside of The Rochester Hotel’s control.

  • Check-in time is 3pm. You are welcome to arrive early to leave your bags, but your room may not be available until 3pm.

    Check-out time - 11am. Late check-out is available for fee of $20/hour until 3pm. After 3pm 100% of room rate will be charged.

  • All outstanding balances and tabs are settled at checkout. We accept credit cards only.

    When you book online with us, our system keeps your card on file to cover any room charges and damage. Missing items, excessive soiling, or damage to furniture, linens, carpets, and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always try to be transparent in our communication about damage to rooms.

  • We offer 8 free parking spaces exclusively for our guests in the alley behind The Rochester Hotel. Once these spaces are full, please request a parking pass from our host.

    Parking Pass Instructions:

    • Hang the parking pass visibly on the rearview mirror of your vehicle.

    • The pass grants access to the municipal parking lots on either side of The Rochester Hotel.

    • Please return the parking pass before you check out.

    Failure to return the parking pass will result in a $30 fee

  • No smoking of any kind anywhere on the property, including the courtyard. Smoking anywhere on the property will result in a $175 cleaning and smoke damage charge.

    We can accommodate dogs on a limited basis. If you are traveling with a dog, please call us at 970.764.0035.

    Children are welcome at The Rochester Hotel, provided we are advised of your intended occupancy at the time of reservation and your children are properly supervised by a responsible adult at all times.

    Quiet hours are from 10:00pm to 6:30am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.

    We are not responsible for damaged, lost, or stolen property.

  • Our Wi-Fi is complimentary to all guests and it is fully accessible throughout the property.

  • We are happy to offer two charging stations, available free of charge 24/7/365.

  • Durango is located at 6,522 feet above sea level. We find the best way to enjoy the high altitude is to remain hydrated by drinking plenty of water.

    Our high altitude climate tends to fluctuate significantly day-to-day, so be sure to bring appropriate clothing with you. No matter when you are visiting, it is a good idea to bring plenty of warm layers and a rain/snow-proof shell and waterproof boots. If you have specific questions about what to bring for your visit, please email us at stay@rochesterhotel.com.